Barrow Raiders Covid-19 Return of Spectators Communications Plan
1. The purpose of providing a Spectator Communication Plan is to set out clearly what spectators need to know when they attend a match, from purchasing a ticket to how they access and exit the venue and everything between.
SPECTATOR GUIDE TO ATTENDING MATCHES AT THE MATT JOHNSON PRESTIGE STADIUM
1. We are delighted that home fans are once again entitled to attend Barrow Raiders matches. We have changed our operating practices to ensure that we comply with Government and RFL guidance and regulations.
2. This guide is intended to advise you of those changes and also provide you with other information that you need to know in advance of attending any match at The Matt Johnson Prestige Stadium
3. As you will appreciate the situation in relation to Covid-19 is constantly evolving we will seek to keep you updated as to any changes to our operating practices via the Club website and social media.
2. PURCHASING A MATCH TICKET
1. Only spectators with valid match tickets bought in advance of the match, may attend matches.
2. Spectators will be able to purchase match tickets from www.barrowrlfc.com up until 3pm on match days or for those fans requiring assistance from the Scott Street Office during office hours.
3. There will be no sales of tickets at the ground on match days although you may continue to purchase online.
Spectators will be able to purchase multiple tickets, but all members of your party must be named with contact details for track and trace purposes.
4. Prior to purchasing tickets, you will be asked to:
• ensure that you have read our Spectator Code of Behaviour that will be displayed on the same page as the ticket purchase
• ensure that you considered the associated risks of attending a match and your own vulnerability status via the following links:
• provide accurate contact information for everyone attending in your group to assist with NHS test and trace requirements, (you will be prompted)
• ‘opt in’ to confirm that you understand all of the above statements and will abide by all requirements
• confirm you will abide by all other requirements the Club may set out in advance of the match including but not limited to [temperature checking and the use of face coverings]
5. Seats will be allocated with 1 seat and 1 row between separate bookings to seek to ensure compliance with Social Distancing Guidelines. For Standing areas, spectators will still be required to ensure Social Distancing which will be managed by the Club’s stewards. There is a restricted capacity in the grandstand and you are advised to arrive early should you require a grandstand transfer. You will be shown to your seat by a staff member and the next party will be seated ensuring social distancing is in place.
6. Upon purchasing a match ticket, the Club will send electronic confirmation by email that you will be abide the Spectator Code of Behaviour and have confirmed you are aware of the associated risks of attending a match.
7. Spectators with disabilities when purchasing match tickets should contact the Club secretary at email@example.com to discuss what adjustments may be required to be made by the Club, including in light of Covid-19 regulation.
3. SERVICES AVAILABLE/RESTRICTIONS TO SPECTATORS
1. The following food and beverage kiosks will be open on matches days : Clive Street outside bar and snack bar, Raiders Marquee Bar. The Raiders Bar will not be open.
2. Contactless transactions are encouraged
3. The following toilet and first aid facilities will be open: Grandstand, Clive Street, Hindpool Road and Raiders Bar toilets and Lewthwaite Suite first aid area.
4. Spectators may bring the bags and cold food and soft drinks. Spectators may not bring the Hot food and alcohol].
5. Hand sanitisation stations will be positioned at all entrances, by all concessions and toilets
6. Face coverings will be mandated indoors and in all covered communal/covered areas including on entry, queues, toilets etc and are strongly encouraged to be worn outdoors due to the higher risk of transmission associated with singing and shouting
4. JOURNEY TO THE STADIUM
1. Barrow Rugby Football Club encourages all spectators to avoid crowded areas, specifically those that are indoors to reduce the risk of infection and encourage all spectators to come directly from home to the ground.
2. Barrow Rugby Football Club advises all spectators to avoid public transport where possible. Where unavoidable spectators should ensure they are compliant with government guidance such as face coverings.
5. DAY OF THE MATCH
1. Spectators will receive a message on the day of the match via our website and social media to remind of risks associated with attending and to consider any symptoms they may have before travelling.
2. In accordance with the Spectator Code of Conduct, spectators should not attend the match if they (or any member of their household) are experiencing any of the following symptoms:
• a high temperature (37.8 of higher); or
• a new onset of a continuous cough; or
• loss of or change in normal sense of taste or smell
In addition, and again outlined within the Spectators Code of Conduct, spectators should not attend if they have been requested to isolate by NHS Track and Trace.
6. ARRIVAL AND EXITING THE GROUND
1. Entrance and exit will be controlled so that everyone can enter and exit in a controlled and safe manner.
2. The Club is using all 3 entrances and 3 exits in relation to match tickets.
3. The following entrances are to be used with respect of emergency access: Duke Street or Hindpool Road
4. Spectators are asked to limit the number of bags they bring to the ground to avoid the build-up of queues in this area
7. Please remember that there must be no waiting outside the stadium.
7. INSIDE THE GROUND
1. Spectators shall remain within their seats at all times unless accessing the facilities.
2. Spectators are required to follow all Social Distancing guidelines, and the instructions of all stewards.
3. To assist spectators, signage has been installed throughout the stadium, spectators should follow this signage when moving around the ground including when accessing any facilities.
4. Spectators are responsible for ensuring supervision of children in their care.
5. The Club will notify all spectators via the PA system about the importance of Social Distancing and other appropriate measures in place at the stadium.
6. The Club will remind all spectators via the PA system about the exiting safely ensuring social distance
7. Spectators are remined to frequently use the hand sanitisers provided.
8. Spectators are reminded that many people attending matches will be understandably nervous about attending events with people outside of their social households and bubbles. It is therefore important, in line with the RFL Respect and Enjoy the Game campaigns to be understanding of others by complying with all Codes of Conducts and guidance issued.
9. Spectators wishing to report concerns about spectator behaviour should contact the ground safety officer on 07595379097
8. ILLNESS/SUSPECTED COVID-19 CASE
1. Spectators who become ill whilst at the ground must, where possible, contact the following number 07595379097 in order that the situation can be managed accordingly.
2. Spectators who are displaying suspected Covid-19 symptoms will be taking to an isolation room contained within the ground.